Troubleshooting the Plugable USB- BT4. LE Bluetooth Adapter in Windows. Plugable’s USB- BT4. LE Bluetooth 4. 0 USB adapter offers a wide range of possibilities for expanding the usefulness of your computer. You can listen through headphones, connect a Bluetooth keyboard or mouse, transfer photos from your smart phone, and do many other tasks. This is possible because Bluetooth drivers and software are working behind the scenes to connect and control all these devices. Because Bluetooth can do so much, the software is complex, and there are various places where problems can crop up. When there is a problem, it can be frustrating and difficult to solve. This troubleshooting guide identifies the major problems that can happen with the Bluetooth adapter and gives advice on how to solve them. Since problems are most often encountered during software installation, we’ll deal with those issues first, followed by problems that can crop up after a successful installation. Bluetooth Adapter Not Detected by Computer. Bluetooth; Developed by: Bluetooth Special Interest Group: Industry: Mobile personal area networks: Compatible hardware: Mobile phones, personal computers, gaming consoles: Physical range: Typically less than 10 m, up to 100 m. Windows 7, free and safe download. Windows 7 latest version: Windows 7: lighter, more secure and better connected. Windows 7 is a helpful, full version program that is part of the category Operating Systems and has been. A Bluetooth stack is software that refers to an implementation of the Bluetooth protocol stack. Bluetooth stacks can be roughly divided into two distinct categories: General-purpose implementations that are written with. Smart Bluetooth Marketing is a bluetooth marketing and communication software that allows you to run your own bluetooth marketing campaigns on your PC or laptop without need for special expensive hardware. When the adapter is plugged into a USB port on a Windows computer, the computer should detect the adapter. If sound is turned on, you should hear a sound. A message above the system tray should indicate that the computer is installing the device. If none of these indications are present, it could mean a malfunctioning adapter, a bad USB port, or some other issue. Troubleshooting. Symptom: Blue light does not come on inside the adapter. When the adapter is plugged into a USB port, a blue light should come on inside of it that indicates it is being powered. If the light does not come on, remove the adapter from any hub or USB extension cable and plug it directly into a USB port on the computer. Learn how to set up your Microsoft Bluetooth Mouse. Some Bluetooth device models include transceivers with buttons on them to make it easier to pair the device to the computer. Hi Andy, Thank you for posting your question. We have a troubleshooting program that will help us understand what is going on with your Bluetooth installation. Could you please go to this link with the Bluetooth adapter. The app in question is Bluetooth Driver Installer. All it does is to attempt to install generic Microsoft drivers for your Bluetooth device. Windows 7 users have not faced any major Bluetooth driver problems, but we. Free Bluetooth Download,Bluetooth 1.0.2 is This is the the control panel interface where all the device configuration. If it lights, it means the hub or extension cord is not supplying power, and should be checked for problems. If there are other ports on the computer, try plugging into them. If the adapter lights, reboot the computer and try the original port again. If the adapter now lights in that port, some temporary or intermittent problem was present. If the light goes out again, but the adapter works well in all other ports, the original port is probably having problems and should be checked. If after trying all the ports on the computer, the light still does not come one, restart the computer and try again. If it still does not light, try a USB port on another computer. If the light still does not come on, please contact Plugable. It is likely the adapter is malfunctioning and needs replacement. If the light consistently comes on with one computer, but not another, the computer where the light is not coming on should be checked for low- level USB or driver issues that could cause this problem. Symptom: Blue light comes on, but the device is not detected. For some reason your computer is not seeing the adapter even though it is getting power. Troubleshooting is similar to when the blue light does not come on. Remove the adapter from any hub or USB extension cable and plug it directly into a USB port on the computer. If it is detected, it means the hub or extension cord is having problems, and should be checked. If there are other ports on the computer, try plugging into them. If after trying all the ports on the computer, the adapter is still not detected, restart the computer and try again. If it still is not detected, try a USB port on another computer. If the adapter is still not detected, please contact Plugable. It is likely the adapter is malfunctioning and needs replacement. If the adapter is consistently detected by one computer, but not another, the computer where is is not detected should be checked. Symptom: The USB device connected sound is rapidly followed by a disconnected sound, sometimes over and over. There is likely an intermittent connection issue ether in the USB port or the adapter. Remove the adapter from any hub or USB extension cable, and connect directly to a USB port on the computer. If the issue continues despite being connected to several ports, the adapter may be malfunctioning. Contact Plugable to troubleshoot further. Adapter is detected by the computer but the drivers do not load. Windows 7, 8, and 8. A blue light should come on inside the adapter. If sound is on, you should hear a connection sound, and you will see a message near the system tray that says the device is being installed. You can click on the message to see what drivers are being installed and what their progress is. In Windows 8 or later computers, if the driver is successfully installed, the Bluetooth adapter is ready to use. Try connecting your Bluetooth headset, keyboard or other device. With Windows 7 computers, the next step is to install the software from the CD or download the appropriate setup file from the Plugable website here and install it. Windows XP and Vista computers will not automatically install drivers. When the adapter is plugged in, a message saying Found New Hardware or Installing device driver software should be displayed, but the installation will not succeed. This is not a problem. Install the software from the CD or download the appropriate setup file from the Plugable website here and install it. Troubleshooting. Symptom: On a Windows 7, 8, or 8. On these computers, the driver should be downloaded automatically from the Internet when the adapter is plugged in. Make sure the Internet is connected and working. If it is connected and working and the driver does not install, go to the Start menu, type Windows Update, then click Check for updates. After the check is finished, check the optional updates and accept any that are Bluetooth- related. Accept any important or critical Bluetooth- related updates. Click Install updates, and let the updates be installed. Restart your computer and try again. If the adapter still does not install, write down or screenshot any error messages, then contact Plugable for assistance. You might also want to check out the Advanced Troubleshooting section. It is also possible that other Bluetooth software or devices are installed and are causing problems. Open Programs and Features (Add or Remove Programs in XP) and search the list of programs for anything Bluetooth- related. If you see something, uninstall it. Unpair (or remove) any currently paired Bluetooth Devices. Open Device Manager > Bluetooth Radios. For any entries other than Broadcom BCM2. Bluetooth 4. 0 USB Device or Microsoft Bluetooth Enumerator, right- click on the name in Device Manager and select Uninstall. In the next window (if one appears), put a check next to Delete the driver software for this device, then click OK. If the computer has a built- in Bluetooth device, be sure to turn it off after deleting its driver. The computer can only work with one Bluetooth adapter at a time. Sometimes an overzealous anti- virus or anti- Malware program will block new drivers from installing. This often shows up as a Access Denied error in the setupapi. Temporarily disable the antivirus or anti- malware program, and try again. See the information about reading setupapi. Advanced Troubleshooting” section below. Malware such as viruses or trojans can also cause these errors. Access Denied errors happen when the installation program attempts to write important information to the Windows registry or to a file, but does not have permission to do so. If the current user account is not at Administrative level, change to an Administrative account level, or try running the installation program as Administrator. Sometimes malware such as viruses and trojans will change registry permissions to protect themselves. We have seen some cases where the Bluetooth adapter would not install in computers that had been updated to Windows 8 from Windows 7 without doing a clean install. It appears that some files that are carried over from Windows 7 are not compatible with Bluetooth in Windows 8. In such cases, it may be necessary to back up all important data, then do a clean install of Windows 8. Cannot install drivers for Windows XP, Vista, or Windows 7. At this time, we recommend installing the Bluetooth software drivers from the CD that comes with the adapter or from the Plugable website, and not from the file downloaded from the Broadcom site. The software on the CD is the same version, but an earlier build, and there are separate versions for XP, Vista/Windows 7, and Windows 8. The Windows 8 version should not be needed in most circumstances. The version on the Broadcom website consolidates these into one large file, and seems to have problems where the earlier versions do not, especially with older computers or those that did not come with a Bluetooth stack already installed. When the software installation fails, there is generally an error message. Below are some possible error messages and their solutions. In some cases, it may be necessary to remove all traces of the software from the system and start over again. Generally, it is not a good idea to uninstall and reinstall the driver software when there is a problem. It can especially cause problems if an attempt is made to install a newer or older version on top of the current one. Before attempting to reinstall, completely uninstall the driver for the Broadcom Bluetooth device in Device manager, and uninstall the WIDCOMM software in Programs and Features, so that you can have a fresh start. If necessary on Windows 7 computers, uninstall driver packages as explained in the section on clearing out old driver packages in the “Advanced Troubleshooting” section below. Troubleshooting. Symptom: Error message that says . It usually occurs with the driver installation package downloaded from the Broadcom site. Please try installing from the CD or from the links on Plugable driver page here: http: //plugable. If you still see this message when installing from the CD or the version on the Plugable website, please try the following: 1. If you have any anti- virus programs running, disable them prior to installing the Broadcom driver. Type in services. Start> Search to open list of services. How- to: Set Up Bluetooth Mice. Connectivity between your Microsoft Bluetooth device and your computer depends on your Bluetooth transceiver. If your device did not include a Microsoft Bluetooth transceiver, you must pair the device by using your computer. This will help you establish the Bluetooth pairing. If your device included a Microsoft Bluetooth transceiver without a First Connect button, you must plug in the transceiver and then pair the device by using your computer. If your computer has a built- in, non- Microsoft transceiver, you can pair the device directly to the computer by using your computer. Note: The power button on new Bluetooth devices like Wedge Touch Mouse and Sculpt Touch Mouse need to be pressed for about 5 seconds to start paring it to the computer. Using a passkey. You do not need to configure a passkey when pairing a mouse to a computer. However, you must always configure a passkey when pairing a keyboard or number pad to a computer. The way that you specify a passkey depends on the Bluetooth program on your computer. If your Bluetooth program gives you a choice about how to create the passkey, let the program create one for you rather than creating your own or not using a passkey. When you type the passkey, you will not see feedback on the screen. After typing the passkey, you must press Enter on the keyboard or number pad to complete the pairing.
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January 2017
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